What I Need to Know About Twilio

Updated :

Many of you are interested in getting signed up to send/receive text messages from our crm system, however many of you do have questions regarding Twilio.


1. Twilio is a 3rd party provider who we have NO affiliation with.  

2. In order to send/ receive text messages or to have access to the dialer, you will need to upgrade your account with Twilio

3. When you upgrade Twilio will charge you $20.  The $20 is put into your account balance.  Twilio will top-up your account when your balance reaches below $10.

4. It costs roughly $7.50US  to send /receive 1000 text messages using Twilio. Each text costs $0.0075. (carrier fees not included, on average are 40% of the total SMS cost on top of it)

5. It costs $1US per month to have a phone number on Twilio.

6. It costs $0.013 US to make calls with the dailer & $0.0085 for incoming calls.  This cost is based per minute of call time.  All calls are rounded up to the next minute. 

7. You will have a designated / unique number on Twilio.

8. This Twilio Number is forwarded to your cell phone number that we have in the CRM system and you can receive calls and respond to texts right from your mobile.

9. When you receive a text message from a lead, the replied message will appear on your cell phone and in the CRM system.

10. The lead will only see the Twilio number, not your real cell number.

11. You can choose your own Twilio number. 


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