In order to prevent emails going into the spam we have decided to invest into a mail system that sends out email from our servers and our email addresses. This means, when our CRM system sends out an email it will go out from email@example.com however, when a client responds to this email we forward the response to the email we have on file for you.
Frequently Asked Questions:
Question: Why do you do this? Why can't we just use firstname.lastname@example.org
Answer: The main reason we decided to invest into an email system is because of spam issues. When we send out an email from our system and show it as if your email server sent it out, many spam systems catch this and consider the email to be spam.