Going forward, the Made Contact status will be automatically applied when a lead responds to you via SMS. You can turn this off in the CRM Settings section. Additionally, you can enable to move a lead to the Made Contact status automatically whenever they reply via email. This setting is turned off by default, but you can turn it on in the CRM Settings section. Any lead moved to the Made Contact status once won’t be moved back to the Non-responsive status automatically, even if it meets the criteria. You’ll have to do this manually.
This status will replace the Garbage status, adding a new twist. Previously, when you moved a lead to the Garbage status, it would still appear in your main dashboard. From now on, when you move a lead to the Archive status, it won’t appear in your main dashboard anymore. However, it also won’t be deleted, and you’ll still be able to pull it up using filters. Please note that going forward, you won’t be able to delete leads permanently anymore. Instead, when you press the Trash icon, you’ll be prompted to move the lead to the Archive status.