3.2. Dialer

Updated :

Using the CRM dialer is very easy. All you will need to do is click on the lead's number that you would like to call and select "Dial Lead". This will open up the dialer within a new window.

There are a few things to keep in mind:

1. The dialer will require an account with Twilio, much like utilizing the SMS functionality. If you do not have a Twilio account or require assistance in creating one, please contact our support team support@agentlocator.ca.

2. There will be a charge for every minute used within the dialer but this is very minimal. For every minute used, the system will charge $0.013. Also note that it will round up to the nearest minute.


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