This video explains the statistics section within User Accounts and how to understand the different metrics displayed. Learn what each statistic represents and how it helps track account activity and usage within the system.
How to find user statistics:
Navigate to Administration
User Accounts
Statistics
The Statistics panel provides a view of subuser activity and engagement. Key metrics include:
Total Calls Made: The number of outbound and inbound calls initiated by the subuser
Total Call Duration: The cumulative time spent on calls, useful for productivity analysis
Pipeline Stats: An overview of how leads move through stages such as Made Contact, Sold, and Archive
Tags Used: Types of tags applied by the subuser
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